Privacy Policy

CustomizeSocks is a custom sock manufacturer. Our factory is located at Building 15, Dasong New Village, Datang Town, Zhuji City, Zhejiang Province, 311800, China. For privacy-related requests, contact: [email protected].

We may collect the following types of information:

• Contact and business detailsyou provide when you email us, use WhatsApp, call us, or submit forms (for example on "Get a Quote" or "Contact"), such as your name, company name, email address, phone number, country, and project or product requirements.
• Communications including messages, files, and attachments you send in connection with an inquiry or order.
• Technical and usage data when you browse our site, such as IP address, browser type, device information, general location derived from IP, pages viewed, and time spent, collected through server logs, essential cookies, and our first-party usage analytics.

We use personal information to:

• Respond to inquiries, provide quotes, and manage customer relationships.
• Operate, secure, and improve our website and internal analytics.
• Comply with legal obligations and enforce our legitimate business interests.

We do not sell your personal information. We will not share your contact details with unrelated third parties for their own marketing without your consent, except as described in this policy.

Where applicable privacy laws require a legal basis, we rely on: (i) contract or steps prior to a contract when processing quote and order-related data; (ii) legitimate interests in operating our business, securing our site, and understanding how our site is used, balanced against your rights; (iii) consent where we ask for it (for example for certain cookies or marketing); and (iv) legal obligation where the law requires us to process data.

We use cookies and similar technologies that are necessary for the site to function, and may use first-party analytics to understand aggregated traffic (such as page views and navigation paths). You can control cookies through your browser settings; blocking some cookies may affect site functionality.

If we use third-party advertising or measurement tools (for example Google Ads conversion tracking or remarketing), those providers may set or read cookies according to their own policies. Where required, we will obtain consent before non-essential cookies are used.

We may share information with vendors who help us run our business, such as hosting providers, email delivery, analytics, or advertising platforms, solely as needed for those services and subject to appropriate safeguards.

We are based in China and may process data there. If you access our site from other countries, your information may be transferred across borders. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for transfers subject to GDPR or similar laws.

We keep personal information only as long as needed for the purposes above, including to resolve disputes and meet legal, tax, or accounting requirements. Retention periods vary depending on the type of data and the nature of our relationship with you.

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. We encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.

Questions about this policy: [email protected], or visit our Contact page.