Question 1

What is your Minimum Order Quantity (MOQ) for custom socks?

Accepted Answer

Our standard MOQ for custom knitted socks is 120 pairs per style, per size, per colorway. For small-batch market testing or specific events, please contact our customer service team to learn about our quick-response options for small orders.

Question 2

Can I mix different sizes or colors in the same order?

Accepted Answer

Yes, but you must meet the MOQ for each style and colorway. For example, if you order 120 pairs, you can allocate different sizes proportionally (e.g., men's and women's sizes), but you cannot split them into different color designs.

Question 3

What are the specific steps in your customization process?

Accepted Answer

The entire process consists of four main steps: submitting your requirements and design files, confirming the digital mockup, producing a physical pre-production sample, and finally, bulk production and shipping.

Question 4

Do you offer wholesale in-stock items or only fully custom products?

Accepted Answer

We provide both in-stock wholesale and full customization services. In-stock wholesale has a lower MOQ, while our custom service allows you to build your exclusive brand patterns and packaging from scratch.

Question 5

How long does it take from design confirmation to receiving the bulk order?

Accepted Answer

The overall production and delivery lead time is approximately 4 to 8 weeks. The exact timeframe depends on the order quantity, design complexity, and your chosen shipping method (sea or air freight).

Question 6

Do you support rush orders? What if my timeline is very tight?

Accepted Answer

If you have an urgent need for an exhibition or promotional event, please inform our sales representative in advance. We will evaluate our workshop schedule to see if we can provide expedited production services.

Question 7

Can I see a sample before bulk production?

Accepted Answer

Yes. We offer a physical pre-production sample service so you can confirm the quality, yarn hand-feel, and color accuracy before official mass production begins.

Question 8

How do I submit my custom requirements on your website?

Accepted Answer

You can use the inquiry form on our official website or email our sales team directly. Please attach your design files (in AI or PDF format) and quantity requirements, and we will reply with a quote within 24 hours.

Question 9

Do you provide design assistance or modification services?

Accepted Answer

Yes, we have a professional in-house design team. If you only have an initial logo or concept, our designers can convert your patterns into knit-ready formats and provide free digital mockups.

Question 10

What if I am not satisfied with the bulk quality?

Accepted Answer

We implement a strict quality control system. If you find any defective products or items inconsistent with the confirmed sample upon delivery, we will issue replacements or refunds according to our contract terms.

Question 11

What raw materials are commonly used for your socks?

Accepted Answer

We offer a variety of premium yarns, including Combed Cotton, Merino Wool, Bamboo Fiber, Polyester, Nylon, and Acrylic. We also blend in high-elasticity Spandex to ensure maximum comfort.

Question 12

What techniques are used for your custom socks? Are they printed or knitted?

Accepted Answer

We primarily use terry jacquard knitting (knit-in) and double-cylinder knitting. Patterns are woven directly into the socks, ensuring vibrant colors that will not fade after washing.

Question 13

What are the design complexity limits for knitted patterns?

Accepted Answer

Knitting processes are limited by the machine's needle count (e.g., 144N or 168N). Highly complex gradients or minute details may not render perfectly. Our design team will adjust your artwork to achieve the best knitting results.

Question 14

What types of socks can you produce?

Accepted Answer

We manufacture various styles, including ankle socks, crew socks, knee-high socks, sports/athletic socks, thermal wool socks, no-show/invisible socks, and baby socks.

Question 15

What is the Spandex percentage used in the socks?

Accepted Answer

Our high-quality athletic and dress socks typically contain 3% to 5% Spandex or elastane. This effectively prevents the socks from wrinkling or slipping down while providing excellent arch support.

Question 16

Can your factory meet eco-friendly or organic certification standards?

Accepted Answer

Yes. We support the use of GRS-certified Recycled Polyester and OEKO-TEX-certified organic cotton, fully meeting the environmental compliance requirements of European and American markets.

Question 17

Do custom socks feature extra reinforcement at the arch or heel?

Accepted Answer

Yes, we use reinforced yarns in high-wear areas like the heel and toe. We also knit an elastic arch support band to significantly enhance durability and wearing comfort.

Question 18

Will the loose threads inside the socks affect the wearing experience?

Accepted Answer

No. During production, our socks undergo professional turning and trimming processes. Upon request, we also offer the hand-linked toe (seamless toe) technique to minimize friction against the toes.

Question 19

Do you produce anti-slip socks (e.g., for yoga or trampolines)?

Accepted Answer

Yes, we can add PVC or silicone grips to the bottom of the socks, which is ideal for yoga studios, indoor playgrounds, and trampoline parks.

Question 20

What is the shrinkage rate of custom socks? Are there any washing care instructions?

Accepted Answer

Our socks undergo professional boarding (heat setting) before leaving the factory, strictly controlling the shrinkage rate within the international standard of 2%-5%. To maintain yarn elasticity and color vibrancy, we recommend machine washing in cold water and avoiding high-temperature tumble drying.

Question 21

What format should the artwork be submitted in?

Accepted Answer

We recommend providing vector files such as AI, EPS, PDF, or high-resolution PSD files. This helps us accurately capture colors and details.

Question 22

Are there color limitations? What is the maximum number of colors per sock?

Accepted Answer

For the knitting process, to ensure the elasticity and comfort of the socks, we recommend using no more than 6 colors per design (including the background color).

Question 23

Can complex logos and text be knitted onto the socks?

Accepted Answer

Yes. Text and logos can be jacquard-knitted directly onto the leg or sole. However, to ensure clarity, the stroke width and height of the text must meet minimum size requirements.

Question 24

Do you offer Pantone color-matching services?

Accepted Answer

Yes. We use Pantone TPX/TCX color guides for color matching to ensure the bulk production colors align perfectly with your brand's visual identity (VI) standards.

Question 25

How long does it take to produce a physical sample after approving the mockup?

Accepted Answer

Once the digital mockup is confirmed, physical sampling usually takes 7 to 10 days. This involves exclusive machine programming and setup testing for your specific pattern.

Question 26

How much is the sample fee? Is it refundable after placing a bulk order?

Accepted Answer

The sample fee is generally $50-$100. If you proceed with a bulk order afterward, this fee can be deducted from the total bulk order amount.

Question 27

Can I customize different size ranges?

Accepted Answer

Yes. We offer custom sizing ranging from children to adults, such as US Men's 6-12, Women's 5-10, or a One-Size-Fits-All option.

Question 28

Can size or anti-slip indicators be added to the socks?

Accepted Answer

Yes, we can jacquard-knit sizes, material compositions, and exclusive brand logos on the bottom or inner sole of the socks.

Question 29

If I only have an idea, can you help me design the pattern?

Accepted Answer

Absolutely. Just provide your brand logo, primary colors, and design theme. Our foreign trade design team will create several design proposals for you to choose from.

Question 30

Can brand anti-counterfeiting labels or wash care labels be added inside the cuff?

Accepted Answer

Yes. We can sew personalized woven labels or print tagless heat-transfer wash care labels at the cuff to elevate your product's premium feel.

Question 31

Will you protect my original design? Can we sign a Non-Disclosure Agreement (NDA)?

Accepted Answer

Absolute protection. We highly value our clients' trade secrets and intellectual property. Your exclusive designs, logos, and samples will never be displayed on our website, exhibited at trade shows, or resold to other clients. We fully support and welcome signing an NDA before official cooperation.

Question 32

How is the unit price of the socks calculated?

Accepted Answer

The price is primarily determined by the sock style, length, yarn material, weight, and order quantity. The larger the quantity, the lower the unit cost.

Question 33

What payment methods do you accept? Do you support installment payments?

Accepted Answer

We accept T/T (Telegraphic Transfer), PayPal, Western Union, WeChat Pay, Alipay, and Credit Cards. For custom orders, we typically require a 30% deposit upfront, with the 70% balance cleared before shipment.

Question 34

What Incoterms do you accept?

Accepted Answer

Our commonly used trade terms include FOB (Free On Board, usually shipping from Shanghai or Ningbo ports), CIF (Cost, Insurance, and Freight), DDP (Delivered Duty Paid to door), and EXW (Ex Works).

Question 35

What are your shipping methods?

Accepted Answer

Small-batch samples are usually sent via air express such as DHL, FedEx, or UPS. For bulk orders, we recommend sea freight or dedicated air cargo lines (DDP) to save on logistics costs.

Question 36

Is freight included in the quotation?

Accepted Answer

Yes, it is included.

Question 37

Can you assist if there are customs clearance issues?

Accepted Answer

If you choose DDP door-to-door service, our forwarder handles customs clearance entirely. For FOB terms, we will provide a full set of clearance documents and assist your forwarder with the process.

Question 38

Do you offer split shipment services?

Accepted Answer

Yes. For large-volume orders, we can produce in batches and ship them to different warehouses or client addresses according to your requirements.

Question 39

Does the settlement currency have to be USD? Do you accept RMB?

Accepted Answer

We support settlements in USD, EUR, and RMB. Payments can be made via corporate bank accounts or third-party cross-border collection platforms (e.g., PingPong, PayPal).

Question 40

Is the pre-production deposit ratio negotiable?

Accepted Answer

For long-term cooperative clients or orders of a certain scale, the deposit ratio can be negotiated. However, new clients generally need to follow the standard 30% deposit rule.

Question 41

Will you purchase insurance for sea freight shipments?

Accepted Answer

Under FOB terms, the buyer is responsible for insurance. If using CIF terms, we will purchase comprehensive marine cargo insurance on your behalf to ensure the safety of the goods.

Question 42

Do I need to pay if I want to review your past stock samples to evaluate quality?

Accepted Answer

We are more than happy to provide 2-3 pairs of our past stock samples free of charge for quality evaluation. You only need to cover the international express shipping fee. If you have a freight collect account with DHL, FedEx, or UPS, we can ship directly using your account.

Question 43

Do you support Private Label manufacturing and custom packaging?

Accepted Answer

Yes, we provide one-stop private label manufacturing services, from sock design to custom header cards, exquisite gift boxes, and individual OPP bags.

Question 44

Does custom packaging require a separate minimum order quantity?

Accepted Answer

Simple OPP bags have a very low MOQ. However, if you need custom-printed paper boxes or hangtags, you typically need to meet the printing factory's MOQ (usually starting from 500-1000 units).

Question 45

Does your packaging meet Amazon FBA warehouse standards?

Accepted Answer

Fully compliant. We are highly familiar with Amazon FBA packaging and labeling requirements and can pre-apply UPC barcodes before shipping directly to Amazon warehouses.

Question 46

Can you provide unbranded, neutral packaging for the socks?

Accepted Answer

Yes. We can provide neutral-packaged socks with basic size and material composition tags, making it easy for you to attach your own brand labels upon receipt.

Question 47

What should I do if there are quantity discrepancies or damaged goods upon receipt?

Accepted Answer

Please count the quantity within 7 days of receiving the goods and provide photo or video evidence. If it is verified as a factory-side error, we will issue replacements or provide appropriate compensation.

Question 48

What is your measurement standard for sock sizing?

Accepted Answer

Our sizing fully complies with the International Organization for Standardization (ISO) standards for sock sizes. We will sample and confirm based on the physical samples or specific size charts provided by the client.

Question 49

Do your raw materials comply with child safety standards?

Accepted Answer

Our yarns are certified for safety and environmental protection. They are AZO-free, contain no harmful heavy metals, and are completely safe for contact with infant and child skin.

Question 50

Can I request changes to the sock packaging design?

Accepted Answer

Of course. You just need to provide the packaging design source file (e.g., AI or PDF), and we will arrange for the printing factory to produce a sample for your confirmation.

Question 51

Do you work with cross-border e-commerce sellers (e.g., Amazon, Mercado Libre, Ozon)?

Accepted Answer

Yes, we have a large clientele in cross-border e-commerce. We not only provide high-quality products but are also familiar with the compliance labeling requirements and logistics channels of various countries.

Question 52

What is your factory's monthly production capacity? Can you keep up if my brand grows rapidly?

Accepted Answer

Our average monthly production capacity is around 2 million to 3 million pairs. We have a comprehensive matrix of knitting equipment and flexible supply chain management. For long-term brand partners, we can reserve production capacity in advance, making us fully capable of supporting and keeping pace with your rapid business expansion.

Frequently Asked Questions

Minimum Order Quantity (MOQ) & Order Process

Materials & Craftsmanship

Design & Customization

Pricing, Payment & Delivery

Packaging, Private Label & After-sales

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